×

Terms and Conditions

Barossa Gourmet Weekend and Barossa Vintage Festival tickets are sold subject to the following terms and conditions:

Ticketing Terms & Conditions

  1. Tickets sold through barossagourmet.com and barossavintagefestival.com.au and managed by Tourism Barossa on behalf of the organisation or business responsible for presenting the event (Event Organiser).
  2. All tickets are in Australian Dollars (AUD)
  3. This ticket includes a customer booking fee of $3.50 (AUD) per ticket
  4. The right is reserved by the event organiser to add, withdraw, substitute, or vary advertised events, ticket prices, audience capacity or seating arrangements and make other variations as necessary.
  5. The venue’s management reserves the right to refuse admission.
  6. The event organiser and Tourism Barossa reserve the right to film, video, record, photograph, broadcast or telecast the event.
  7. Tourism Barossa Inc. takes no responsibility for loss or damage to personal property.
  8. Tourism Barossa collects your personal information in case of an event cancellation or change. If you fail to supply sufficient and appropriate contact information Tourism Barossa is not responsible for failure to contact you.

 

Shipping Policy

  1. All tickets are ‘print@home’. Please keep the ticket(s) in a safe place and safeguard it as you would money or regular tickets. Unauthorised duplication or sale of this ticket may prevent your admittance to the event. The unique QR code on the ticket(s) can only be used once. Multiple copies of this ticket will not allow multiple entries to the event. In the event that duplicate copies appear, the event presenter reserves the right to refuse entry to ALL ticket holders.

 

Refund Policy

  1. There is no right of refund or exchange on tickets wrongly purchased except if the event information is incorrectly presented on barossagourmet.com or barossavintagefetsival.com.au at the time of purchase.
  2. If an event is cancelled, no obligation is assumed by Tourism Barossa for arranging a substitute event. If the event organiser issues a refund, the customer booking fee is non-refundable. Refunds for tickets purchased by credit card will be refunded to that credit card. Tickets purchased by cash, cheque or EFTPOS will be refunded by cheque. Tickets purchased by Gift Vouchers will be refunded back to the original voucher.
  3. Replacement of lost or stolen tickets is subject to approval from the event organiser. Tourism Barossa reserves the right to not replace general admission tickets. Proof of original purchase must be presented for replacement. Tourism Barossa reserves the right to charge a fee for any re-issued tickets.

 

Barossa Gourmet Weekend and Barossa Vintage Festival Gift Vouchers are sold subject to the following terms and conditions:

  1. Gift voucher denominations are in Australian Dollars.
  2. Gift vouchers are not redeemable for cash either in whole or part of the voucher value.
  3. Please quote the voucher number printed on the Gift voucher whenever using your voucher.
  4. Any remaining credit left on the voucher at conclusion of the relevant festival is not redeemable after this time.
  5. Gift Vouchers can be redeemed online at the relevant festival website. Purchases are subject to relevant booking and transaction fees associated with the ticket.
  6. Gift vouchers cannot be used to purchase tickets for sale at the venue (door sales).
  7. If the total voucher amount is not redeemed in one transaction, remaining funds will be carried over and may be used toward another purchase prior to the voucher expiry date.
  8. Tourism Barossa does not accept any responsibility for lost or stolen Gift vouchers. Lost or stolen vouchers will not be replaced. Keep your voucher secure and treat it as you would treat cash, anyone holding the voucher can use its value to make purchases.

 

Tourism Barossa Privacy Policy

Tourism Barossa regards customer privacy as an important part of our relationship with our

customers. The following privacy policy applies to all Tourism Barossa users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Tourism Barossa at +61 8 8563 0662

Please note this Privacy Policy is subject to change from time to time, as deemed appropriate by Tourism Barossa, Barossagourmet.com and Barossavintagefestival.com.au

  1. The type of personal information that Tourism Barossa may collect about you can include your name, company name, postal address, email address, telephone and mobile phone number, job title, date of birth/age range, ABN (for registered events) and bank account details (for registered events).
  2. The security of your personal information is important to us. When you enter sensitive information(such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
  3. To protect your safety, you should not provide Tourism Barossa, Barossagourmet.com and Barossavintagefestival.com.au with any personal information that is not specifically requested, such as your personal medical history.
  4. Personal identifying information is used only for our legitimate business interests, including complying with applicable laws and regulations.  We may also use your information to contact you with relevant information from time to time.
  5. We will share your personally identifying information if required by law to do so.
  6. From time to time, we will also provide aggregate statistics about our customers, sales, online traffic patterns and related information to reputable third parties, but these statistics will not include any personally identifying or medical information.
  7. You may, at any time, remove your information from our current customer database. To do so, please email us.
  8. We may use “cookies” to store and sometimes track information about our online customers and users. Most browsers are set to accept cookies, however users can usually change their settings to refuse cookies or to alert that cookies are being sent.

 

 

Contact Tourism Barossa

+61 8 8563 0662

info@tourismbarossa.com.au